Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Manakarto website and mobile app (together, the "Services"). By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

You must be at least 18 years old to place an order. To use the Services you register with your mobile number, which is verified via a one-time password (OTP) sent through Firebase Authentication. You are responsible for keeping your account credentials and OTP confidential.

Manakarto is a food ordering and delivery platform that connects users with restaurant partners and delivery partners. We facilitate discovery, ordering, payment, and delivery tracking; we are not the manufacturer of the food items sold by restaurant partners.

Menu prices, availability, and delivery fees are set by restaurant partners and may change without notice. Taxes and applicable charges are shown at checkout before you confirm payment. Placing an order constitutes an offer to purchase, which is accepted once the restaurant confirms it.

All payments on the Services are processed securely through Razorpay, our third-party payment gateway, supporting UPI, cards, netbanking, and wallets. We do not store your full card, UPI, or bank account details. In case of a failed or duplicate payment, refer to our Refund & Cancellation Policy.

Delivery times are estimates calculated using Google Maps and may vary due to traffic, weather, or restaurant preparation time. Risk in the delivered items passes to you upon delivery to the address provided at checkout.

Orders may be cancelled subject to the timelines described in our Refund & Cancellation Policy, which forms part of these Terms.

Restaurants interested in joining the platform can contact us at 9059247774 or manakartos@gmail.com. Onboarding is subject to our review and a separate partner agreement.

• Provide accurate account, delivery, and payment information.
• Do not misuse, disrupt, or attempt unauthorized access to the Services.
• Do not use the Services for any unlawful purpose.

The Services use Razorpay for payments, Firebase for OTP verification and analytics, and Google Maps Platform for location, address, and delivery tracking features. Your use of these features is also subject to those providers' terms. See our Privacy Policy for details.

All content, branding, and software associated with the Services are owned by Manakarto or its licensors and may not be copied or reused without permission.

To the maximum extent permitted by law, Manakarto is not liable for indirect, incidental, or consequential damages arising from your use of the Services, including delays, food quality issues caused by restaurant partners, or third-party service outages.

We may suspend or terminate your access to the Services if you violate these Terms or engage in fraudulent or abusive behaviour.

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts having competent jurisdiction over our registered place of business.

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to manakartos@gmail.com or 9059247774.