Refund & Cancellation Policy

This policy explains when orders can be cancelled and how refunds are issued for payments made through Razorpay on Manakarto. It forms part of our Terms & Conditions.

You can cancel an order free of charge before the restaurant accepts it. Once the restaurant has accepted and begun preparing your order, cancellation may not be possible, or may be subject to a partial charge to cover preparation costs.

We or the restaurant partner may cancel an order due to item unavailability, delivery issues, or suspected fraud. In such cases, you will receive a full refund of any amount already paid.

Approved refunds are issued through Razorpay to your original payment method (UPI, card, netbanking, or wallet). Refunds are typically credited within 5–7 business days, depending on your bank or payment provider's processing time.

• Orders successfully delivered as placed, where no quality issue is reported.
• Incorrect delivery address or contact details provided by you.
• Failure to be available to receive the delivery at the specified location.

If a payment is deducted but the order is not confirmed, or you are charged more than once for the same order, the excess amount is automatically reversed by Razorpay to your original payment method within the standard banking timelines. If it does not reflect within 7 business days, contact us with your payment reference.

If your order arrives incomplete, incorrect, or damaged, report it to us within 24 hours of delivery with photos where possible. We will review the issue with the restaurant partner and, where applicable, issue a refund or credit.

Contact us with your order ID at manakartos@gmail.com or call 9059247774, and we will guide you through the process.