Privacy Policy

This Privacy Policy explains how Manakarto ("we", "us", "our") collects, uses, shares, and protects information when you use our website and the Manakarto mobile app (together, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

We collect the following categories of information:

• Account information — name, mobile number, email address, and profile details you provide during sign-up.
• Order information — delivery address, order history, restaurant preferences, and special instructions.
• Payment information — payments are processed by Razorpay; we do not store your full card, UPI, or bank account details on our servers (see Section 4).
• Location information — precise or approximate location, used to show nearby restaurants, calculate delivery estimates, and track live orders via Google Maps (see Section 4).
• Device and usage information — device identifiers, IP address, app version, and interactions with the Services, used for security and troubleshooting.

• To create and verify your account, including phone number verification via OTP.
• To process, fulfil, and deliver your orders.
• To process payments and refunds.
• To show accurate delivery times, addresses, and live order tracking.
• To send order updates, offers, and service notifications.
• To detect fraud, prevent abuse, and keep the Services secure.
• To respond to support requests and improve our Services.

We rely on the following third-party providers to operate the Services. Each provider processes certain data on our behalf, subject to their own privacy policies:

• Razorpay — processes payments (cards, UPI, netbanking, wallets) on our behalf. Razorpay is PCI-DSS compliant; we never receive or store your full card or bank credentials. See Razorpay's Privacy Policy.
• Firebase (Google) — used for mobile number OTP verification and account authentication, and for basic app analytics and crash reporting. See Firebase's Privacy and Security policy.
• Google Maps Platform — used for address search, delivery-location selection, distance/ETA calculation, and live order tracking. See Google's Privacy Policy.

We share information only as needed to provide the Services:

• With restaurant partners and delivery partners, to fulfil your order.
• With payment processors (Razorpay), to complete transactions and refunds.
• With service providers (e.g. Firebase, Google Maps) as described above.
• When required by law, regulation, or a valid legal request.

We do not sell your personal information to third parties.

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 8).

We use industry-standard technical and organizational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You can request access to, correction of, or deletion of your personal data, and you can withdraw consent for location or notification permissions at any time from your device settings. To exercise these rights, contact us using the details in Section 11.

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or your data, contact us at manakartos@gmail.com or call 9059247774.